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Cookie policy


This policy and the consents granted apply to the website (the "Website").

The Website is a site owned by CaixaBank, S.A.

The purpose of this policy is to help you understand CaixaBank, S.A.'s use of cookies, the purpose of the cookies used, as well as the options available to manage them.



Cookies (and other equivalent technologies) are devices that store and retrieve information from users' computers when they browse a website. They can be used, for example, to facilitate navigation and usability of a website, to analyze how users use the website or remember your preferences to take them into account in future visits.



On this website we use cookies that allow the operation and provision of the services offered on it (for example, for authentication and identification of users or for security purposes).

We also use third-party cookies for the purposes indicated below. If you do not accept any of them, your experience on our website will be limited with respect to the functionalities specified in this section, but we want to give you full control so that you can decide at all times.

  • Third-party cookies

They are those in respect of which third parties outside CaixaBank S.A. are responsible for the information being processed.

Purpose Holder Terms of Aditional Information Terms of conservation
Analysis cookies:
allow tracking and analysis of user behavior during browsing and help to understand how visitors interact with web pages, collecting and providing information that serves to make decisions on the improvement and development of the content offered (for example, if a page is visited little, measures could be taken to encourage access). They allow to know, for example, the number of visits, the effectiveness of a marketing campaign, where users come from, how long they stay on a website or which parts of it work best.
Google Analytics Cookie policy 18 months.
Preference cookies:
allow us to remember information that changes the way the page behaves or how it looks, such as the user's preferred language or the region they are in.
Twitter Cookie policy 24 months.
Facebook Cookie policy 24 months.



You can customize your cookie settings in the following link:

Additionally, you can disable the use of cookies when you deem appropriate through the configuration/setting options of your browser, so that you can block, restrict, disable or delete cookies. However, in the event that you decide to change the configuration of cookies in your browser, the service provided through the website may be partially or totally affected (for example, the chosen cookie configuration may not be saved).

We provide you with links to the supports of the main web browsers on the market, where you can consult how to change the cookie settings:

Some of the third parties whose cookies we use also offer tools to disable or reject their cookies:

  • Google: Google Analytics Opt-out Add-on.

Remember that if you accept the use of third-party cookies and then reject them, some of these cookies will remain installed on your device. If you wish to delete them, you can do so from your browser, as indicated above in this same section.



4.1. Data controller

The data controller is CaixaBank S.A.:

CaixaBank S.A.
TAX ID: A08663619
Address: Calle Pintor Sorolla, 2-4 46002 Valencia

4.2. Contact details of the data protection officer

You can contact the data protection officer at

4.3. Legal basis for processing

Your consent to the use of cookies legitimizes the use of cookies to process your personal data. You can configure and reject the use of cookies in the section HOW TO CONFIGURE THE USE OF COOKIES?

4.4. Data categories

If you accept the use of cookies, we will process the following data:

Data obtained from your browsing on this website and the browsing you do on this website (device ID, advertising ID, IP address and browsing history).

4.5. Profiling

If you accept the use of behavioral advertising cookies, a profile will be created to show you personalized advertising, as described in the section WHAT COOKIES DOES THE WEBSITE USE? For example, if you are interested in our financing products, we may show you our commercial loan offerings.

4.6. Recipients of the data

If you accept the use of cookies, the entities identified in the section "WHAT COOKIES DOES THE WEBSITE USE?" of this policy will process the data collected by means of these technologies for the purposes indicated therein. In that same section, you can also consult the information provided by these third parties about their recipients.

4.7. Transfers to third countries

At CaixaBank we process your data within the European Economic Area and, in general, we contract service providers also located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

If we need to use service providers that carry out processing outside the European Economic Area or in countries that have not been declared with an adequate level of protection, we would ensure that we guarantee the security and legitimacy of the processing of your data.

To this end, we require appropriate guarantees from these service providers in accordance with the provisions of the GDPR so that they have, for example, binding corporate rules that ensure the protection of information in a similar way to that established by European standards or that they subscribe to the standard clauses of the European Union.

With respect to the third parties identified in the section "WHAT COOKIES DOES THE WEBSITE USE?" of this policy, you may consult their respective policies in said section for information on the transfers to third countries that, if applicable, they make.

4.8. Exercising rights and complaints to the Data Protection Authority

You may exercise your rights of access, rectification, opposition, deletion, limitation, portability of your personal data, to withdraw your consent and not to be subject to an automated decision, in accordance with the law.

You may request to exercise these rights through any of the following channels:

  • at our CaixaBank branches open to the public;
  • through the options enabled in your digital banking and in our mobile applications.
  • at the following e-mail address:;y
  • by writing to Apartado de Correos No. 209 in Valencia, post code 46080;

In addition, if you have any claims arising from the processing of your data, you can direct them to the Spanish Data Protection Agency (



We will review the Cookie Policy annually, unless there are regulatory or other requirements that make it necessary to adapt the Policy less frequently. Therefore, users are advised to periodically consult its contents.